Future Coast Privacy Policy
Effective Date: February 1, 2026
Last Updated: February 1, 2026
Future Coast ("Future Coast," "we," "us," or "our") provides IT consulting and related technology services. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit futurecoast.co, contact us, or work with us.
1) Information We Collect
We collect information in a few common ways:
A. Information you provide directly
- Contact details: name, business name, email, phone number, job title
- Inquiry and project details: what you send us through forms, email, phone calls, or meetings (e.g., goals, timelines, technical requirements)
- Customer support details: help requests, troubleshooting notes, and communications
- Billing details (if applicable): invoicing contact info and basic transaction records (we generally do not store full payment card details if a payment processor is used)
B. Information we collect from your use of the website
- Technical data: IP address, browser type, device identifiers, operating system
- Usage data: pages visited, time spent, approximate location (derived from IP), referring/exit pages
- Cookies/analytics data (see Section 7)
C. Information we may receive from third parties
- Business contact sources: referrals, partners, public business profiles (e.g., LinkedIn), or your employer if you engage us through them
- Service providers: tools we use for scheduling, CRM, communications, or analytics may provide logs and metadata
2) How We Use Information
We use information to run our business and deliver services, including to:
- Respond to inquiries and provide estimates or proposals
- Deliver IT consulting services, project work, and support
- Communicate with you about scheduling, project status, service updates, and administrative notices
- Improve our website and services (performance, troubleshooting, analytics)
- Protect security and prevent fraud (e.g., monitoring for abuse)
- Comply with legal obligations and enforce our agreements
⚠️ We do not use your mobile number for advertising blasts or unrelated promotions.
3) How We Share Information
We do not sell your personal information. We share information only when necessary:
A. With service providers (vendors)
We may share information with companies that help us operate, such as:
- Website hosting and email providers
- CRM and ticketing systems
- Analytics providers
- Communications/SMS platforms
These providers may access information only to perform services for us and are expected to protect it.
B. For legal and safety reasons
We may disclose information if required by law, regulation, subpoena, or if necessary to protect the rights, safety, and security of Future Coast, our customers, or others.
C. Business transfers
If Future Coast is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
4) SMS/Text Messaging (Service Notifications Only)
If you opt in to receive text messages from Future Coast, we use SMS only for service-related communications, such as:
- Appointment confirmations or scheduling changes
- Project/ticket updates
- Service interruptions or account notices
- Support communications you request
Message frequency may vary. Message and data rates may apply.
You can opt out anytime by replying STOP. For help, reply HELP.
📱 Required Mobile Data Statement (SMS Compliance)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5) Data Retention
We keep personal information only as long as needed for legitimate business purposes—such as providing services, maintaining records, resolving disputes, and meeting legal or accounting requirements—then we delete or de-identify it when reasonably possible.
6) Data Security
We use reasonable safeguards designed to protect information (administrative, technical, and physical). These include:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Employee training on data protection
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7) Cookies & Analytics
Our website may use cookies and similar technologies to:
- Keep the site working properly
- Remember preferences
- Understand how visitors use the site (analytics)
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
8) Your Choices and Rights
Depending on your location, you may have rights to request access, correction, or deletion of your personal information. You can also:
- Opt out of SMS by replying STOP
- Request help or information by replying HELP (SMS) or contacting us directly
- Update your preferences by contacting us at any time
- Request data deletion subject to legal retention requirements
9) Children's Privacy
Our services and website are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.